- DO YOU SELL MTG CARDS VAT FREE?
Our Company is located inside Eilat.
Our website shows prices VAT free (ללא מע”מ). If you live outside Eilat then our website will add 17% VAT and shipping onto your cards.
Our store does not sell to businesses (a business, is also a player who tries to purchase cards tax free in Eilat and then resells them in the center, to steal 17% VAT from the government). We are strongly against this and we will cancel and refund in full any customer, who we suspect who may be making a business out of our store.
- WHO IS THE OWNER OF MTGEILAT?
MtgEilat is run and managed by Joshua Feldman manager of IGASC Ltd (www.iGold.co.il) in Eilat since 2015.
- WHAT DOES PRE-ORDER DATE MEAN?
Wizards of the Coast (WOTC) releases new MTG sets, approximately once every three months (CLICK HERE).
Underneath each new product on our website you will see a date :
- Pre-order date – this is the date until which you can order from us and be guaranteed we will have enough cards for you.
- Release date – this is the date that we are allowed to start selling cards to our customers.
- DO YOU SELL CARDS TO THE CENTER OF ISRAEL?
Yes, we have customers from all over Israel. We have NIS20 for 7-10 day shipping and for NIS44 we have 48 hours courier to your door. All our order come with an Israel Post tracking number. Our website will add 17% VAT for orders shipping to the center.
- HOW CAN I PAY?
You can pay online with an Israeli credit card.
If you live in Eilat you can pay in cash
We will sometimes accept Paypal (+3.4% transaction fees).
- ARE YOUR CARDS AUTHENTIC?
Yes, all our cards are imported from a Wizards international distributor in Europe.
When you order through MtgEilat we guarantee that your cards are 100% authentic, sealed MTG products.
When you place an order through MtgEilat, should anything happen to your cards during shipping, your purchase is backed 100% in physical gold or silver bullion.
- I PLAN TO COME TO EILAT BEFORE OR ON RELEASE DATE TO COLLECT THE CARDS I BOUGHT. IS THIS POSSIBLE?
If you have pre-ordered cards from MtgEilat; on checkout, you agree that MtgEilat is NOT a WPN store, we cannot guarantee delivery of cards at, or before release date in the same manner that WPN stores can (since WPN stores receive delivery of their products 1-2 weeks before release date). MtgEilat is not a WPN store so our products are shipped out a few days before release date and can be delayed during shipping up to two weeks in rare cases.
Should our cards arrive in Eilat late, whether due to our supplier shipping the cards late, or Israel Customs causing delays, and you have planned a trip to Eilat on a specific date to collect your order; should the cards not arrive on the date you expected while visiting Eilat, we reserve the right the cancel your order and refund you in full 100%. (This is because customers must collect their cards in person in Eilat, if cards are delayed in shipping and you had to return to the center, we cannot ship cards tax free outside of the city. You would need to come back to Eilat and collect them at a later date or unfortunately we will have to cancel your order.)
- CAN I PRE-ORDER CARDS AND COLLECT THEM IN EILAT IN THE FUTURE?
Yes, you can pre-order cards and collect them in Eilat, but you must collect them within 2 WEEKS of them arriving in the city. We do not store customers cards long term. A customer who does not collect their cards in Eilat within 2 weeks of them arriving, will be given the option to have the cards shipped to them in the center with 17% VAT + shipping; or will to be refunded 100% of the purchase price. No exceptions.
- HOW WILL I RECEIVE A REFUND?
MtgEilat can only refund customers by bank transfer.
- CAN MY PARENTS PICKUP MY CARDS IN EILAT?
Yes, a family member (only Dad,Mom,Brother,Sister) can collect your cards in Eilat. We will not give your cards to non-family members (friends, cousins, uncle, some random guy with dreadlocks who is in Eilat this week).
The VAT Law in Eilat says the owner of the cards must collect them in Eilat, so if you ask us to deliver your cards in Eilat to a non-family member, we will cancel your order and refund you 100%; or we can ship your cards to you with 17% VAT.
- HOW DO PRE-ORDERS WORK?
Firstly, pre-ordering products before release is a basic principle of any MTG business, whether its online or a physical store.
Our business being no different, pre-orders the majority of our products from our main supplier in the EU a month to two in advance, based on expected demand from our players in Israel.
Since we order far in advance, we do not always receive every product that we pre-order; certain products end up having a very small print run, such as masters sets and collectors products and our store gets allocations placed on us and we receive less products than we ordered.
MtgEilat is also not a WPN store, so we sometimes do not get any WPN exclusive products allocated to us even though we order them in advance.
In cases where we receive less products than we order, we will do our best to order more in our next shipment to fulfill all our open orders; or we will be happy to refund our customers in full; or we can also offer a product which we have in stock as a replacement.
In the majority of cases, we will not change our pricing, however in certain cases if our order size materially effected by the reduction of a certain products then our prices will need to increase to cover the additional costs.