Cancellations/Exchanges/Returns policy

This policy refers to purchases made through our website and/or by phone only.


A customer who purchased a product through the website may cancel their transaction in accordance with the Consumer Protection Law, 1981-1981 (the “Consumer Protection Law”).

(1). Cancelling a transaction:

A transaction can be cancelled within 14 days from the day of receipt of the product, or from the date of receipt of our Tax Invoice, or within 14 days of receiving a document containing the details stated in Section 14C(b) of the Consumer Protection Law (whichever is the later date), to our store in its original packaging and without defect.

A cancellation fee of 5% of the transaction amount or NIS 100, whichever is lower, will be deducted from the refund fee.

The refund will be made by the Company within a maximum of 7 business days from the date of cancellation of the transaction and receipt of the products back into our possession. The refund amount for the product will be the same as the price at which the product was purchased, subject to the cancellation fees as mentioned above. The refund will be made in the same way as the payment was made as stipulated in the regulations.

(2). Credit Card Purchases:

If the Customers’ card has been debited – then the customer will be refunded to their credit card; and if this is not possible; then payment will be made by bank transfer.

(3). Senior Citizen or New Immigrant:

In accordance with the Consumer Protection Law, a person with a disability, a senior citizen and a new immigrant (as defined in the law), who made a transaction on the company’s website that included a conversation with the company’s representative, will be entitled to cancel the transaction within four months from the date the transaction was made, from the day the product was received or from Receiving the document containing the details mentioned in section 14c(b) of the Consumer Protection Law, whichever is later.

(4). In any case of a contradiction between the provisions of this document and the provisions of the Consumer Protection Law, the provisions of the law shall prevail.

(5). Business details and contact details for Refunds:
Name of the business: Israel Gold and Silver Coins Ltd
Company Registration Number: 515234409
Our WhatsApp number: 058-66-777-45
Address: Gargir heNehalim 3, Eilat

or Contact Us at (serra AT for questions related to refunds and returns.


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